Dawson& Sanderson are one of the largest independent travel agents in the UK. We have removed 3 job postings very similar to those already shown. Call Center Agents should be adept in working in customer service environments, where the satisfaction of the customer is the number one priority. Examples of independent travel agen cies: Abbots Travel & Classic Travel. Travel Agents Travel Agents are in the business to sell holidays and other travel products to a wide range of customers. For more information, see the. Most sale agents lose opportunity by having poor telephone manners and communication skills. Twitter, Facebook, and LinkedIn! In this position, you will interact respond to inquiries in either the customer service, sales, or technical support space on the telephone, email, and/or instant messaging. Call Centre travel agent: Is a company which sells product over the phone and everyday they must reach a certain number of sales they make per day. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Call Center Agent Job Description Sample Template, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Sales Agent Job Description Sample Template, Call Center Representative Job Description Sample Template, Customer Service Manager Job Description Sample Template, Provide services or make sales directly to customers via the telephone or through email and instant messaging communications, Make and receive calls using a telephone headset, Read from a dynamic prepared script that applies to the situation at hand, Adjust scripts as necessary to target the individual interests of clients, Respond to customer queries with information about products and services or technical assistance, Collect customer information pertinent to business objectives, such as name, address, demographic and financial information, Process order information; schedule appointments, Conduct surveys for market research; enter data into computer systems, Acquire lead lists with names and telephone numbers of potential clients, Monitor performance in conjunction with personal goals and business objectives, High school or general equivalency diploma, Experience in sales, marketing, or customer service roles, Proficient with computers and software such as Microsoft Office, Excellent written and verbal communication abilities and interpersonal skills, Ability to handle demanding customers with patience and professionalism, Able to thrive in a fast-paced environment. CO-OP Travel did used to be a miniple Travel Agent but it has recently merged with Thomas Cook. The Science Behind Sales Call Script Success. Examples of Call Center Agent duties include: taking phone calls, identifying customer issues, diagnosing technical problems, providing solutions, answering to inquiries, maintaining call records, taking orders, calling customers back if they can’t solve the issue on the spot, and making sure customers are satisfied with their intervention. There are retail, business, call centre and web-based travel agents. Tip: Enter your city or zip code in the "where" box to show results in your area. Cover Letter for Call Centre Agent Position. First thing’s first: Write an outline of what you want to say.. It’s the best way to make sure you hit the right points during your call. Most business travel agents will provide a self booking tool, which allows bookers and travellers to book trips themselves, along with a more traditional service where people can book by phone or email. Travel and tourism industry requires extensive customer interaction. We are seeking a friendly, hard-working call center agent to join our growing team. Web-based travel agent: Is a company that sells holidays over the internet and gives them information about the place and accommodation. This free call center agent job description sample template can help you attract an innovative and experienced call center agent to your company. A call centre travel agents books holidays over the phone, so maybe if you found a holiday online and wanted to book it you may have to book over the phone. Sir, I, Nouman Zaib, an applicant for the post of a Call Center Agent at Black Arrows, have attached my resume with this application. Empathy. I am an MA English having three years’ experience of working in the Ufone call center. In this position, you will interact respond to inquiries in either the customer service, sales, or technical support space on the telephone, email, and/or instant messaging. - Miniple travel agents are companies that have between 5-50 branches. Call Center Agent Job Summary. Call Center Agent Job Summary. Explore career as Call Center Representative: By creating a job alert, you agree to our, questions & answers about Teleperformance, Customer Care Specialist - National Reservation, Penske Truck Leasing and Logistics jobs in Reading, PA, questions & answers about Penske Truck Leasing and Logistics, Customer Care Specialist salaries in Westerville, OH, Call Center Representative salaries in Los Angeles, CA, Premier Guest Services LLC jobs in Pembroke Pines, FL, Call Center Representative salaries in Manhattan, KS, questions & answers about Woof's Play & Stay, Call Center Representative salaries in Boston, MA, Call Center Representative salaries in Tempe, AZ, questions & answers about Bern's Steak House, Vacation Innovations jobs in Las Vegas, NV, questions & answers about Vacation Innovations, repeat your search with the omitted job postings included, Previous experience working in a work-from-home. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Some customers will be easier to serve than others. Related Topics: Employer, Templates, Job Description Sample Template. Displayed here are Job Ads that match your query. It is one of the UK's largest independent travel agents and can get customers low cost holidays. The Manager, Black Arrow, 11-C Garden Town, Lahore. 13 Call Center Travel Agent jobs available on Indeed.com. Patience. To see these additional results, you may repeat your search with the omitted job postings included. Here we present a case study of The Co-operative Travel Group's Future Travel agency, the largest implementation of a Virtual Call Centre in the UK - so far, that is. (Keep reading for sales call script templates examples to copy/paste) Remember, your goal isn’t to pitch someone on the spot; it’s to get them to commit to a meeting. Ultimately, in order to provide a solution to a customer – whether this is a new product or … We make the hiring process one step easier by giving you a template to simply post to our site. INVATERRA’s comprehensive telephone skills training course will serve as a solid foundation for call centre sales agents and ensure they handle themselves professionally and confidently to make the most of every opportunity. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. INVATERRA’s comprehensive telephone skills training course will serve as a solid foundation for call centre sales agents and ensure they handle themselves professionally and confidently to make the most of every opportunity. Your offer will include a competitive compensation package with full…, 1+ year in a business, customer service, and/or call…, From providing caring, compassionate and enthusiastic service over the phone to…. - Independent travel agents are companies that cater for the needs of residents in a small towns. An online travel agent, or OTA, is a website or online agency, which sells hotels, flights, travel packages, activities and car rentals to customers. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. Start your job search or post a job today and connect with us on An example of one of these companies is CO-OP Travel. Multiple – Multiple agencies are part of a national chain of retail outlets, under a single name brand which are often the most familiar or well- known companies in the UK within travel and tourism. Variable shift options and work life balance. You should be ambitious, results-driven, and goal-oriented. This means having home-based call centre agents, with calls routed to them seamlessly as if they were all working together in the one building. The ideal candidate has a superior understanding of the company’s mission and is able to maintain and drive client volume by forming positive relationships with clients and potential clients. Many call centers use a ticketing system to help agents prioritize customer requests. Primary role providing high quality customer service through inbound and outbound calls. A few examples of these would be Thomson and Thomas Cook. Your privacy is our priority. An example of a call Centre travel agent is the flight Centre. Make sure to add requirements, benefits, and perks specific to the role and your company. Prior experience in a customer service oriented or, Minimum two years customer service experience preferably within a. An example is Expedia … This translates into more customer services calls, emails & web chats.